ReturnsPolicy
**Return and Refund Policy for iclothing.shop** At iclothing.shop (“Website”), we are committed to providing high-quality products and services to ensure your satisfaction. If you are not entirely satisfied with your purchase from our Website, please refer to the following return and refund policy to understand how to proceed with returns or exchanges. **1. Conditions for Returns and Exchanges** - Products must be returned within 30 days of receipt, and products should be in original condition, unused, unwashed, and unaltered. - Products must be returned with all original packaging materials, labels, instructions, and accessories included. - A proof of purchase is required for any return. - For exchanges, only items that are currently in stock will be eligible for replacement. **2. Non-returnable/Non-refundable Items** The following types of products may not be covered by our return and refund policy: - Personal care products such as cosmetics and skincare items. - Intimate apparel. - Customized or personalized products. - Downloadable software or digital media. - Clearance items or specifically noted non-returnable/non-refundable products. **3. Return and Exchange Process** - **Contact Customer Service:** First, contact our customer service team via email, phone, or the contact form on our Website. - **Obtain a Return Authorization (RA) Number:** Our customer service representative will provide you with an RA number for your return or exchange. - **Prepare Your Return:** Make sure the product is in its original condition and includes all necessary packaging and documentation. - **Ship the Return:** Follow the instructions provided by customer service to ship back the product. Keep the receipt for shipment as proof. - **Wait for Processing:** Once we receive the returned product and confirm it meets the conditions for return or exchange, we will process your request according to your preference for a refund or exchange. **4. Refunds** Refunds will be issued through the same payment method you used for the original purchase, and may take 1-2 weeks to appear on your account. Please note that initial shipping fees are non-refundable unless the return is due to our error. **5. Exchanges** Exchanged products will be shipped to you free of charge, provided that the requested product is available in stock. If the price of the exchange item is lower than the original product, we will not provide a refund for the difference; if it is higher, we may require you to pay the difference. **6. Responsibilities** - iclothing.shop is responsible for damage or loss of products during the return process. - Customers are responsible for damage or loss of products during the exchange process. **7. Final Interpretation** iclothing.shop reserves the right to modify this return and refund policy at any time. However, we will ensure that products already shipped will abide by the return and refund policy in effect at the time of purchase. If you have any questions or need further assistance, please contact our customer service team. Contact Us: - Email: business@iclothing.shop - Phone: (555) 0133-4767 - Website: http:iclothing.shop